PRIVACY POLICY
Effective Date: 7 July 2026
This Privacy Policy explains how H&H EMPIRE (“we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit or make a purchase through https://oder.pang5.store/.
We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).
1. Information We Collect
When you use our Website, place an order, contact us, or interact with our advertisements, we may collect:
– Full name
– Phone number
– Email address
– Delivery address
– Billing or payment information
– Order details and purchase history
– WhatsApp or customer service messages
– IP address, device information, browser type and website usage data
– Cookies, pixels and similar tracking technologies
2. How We Use Your Information
We may use your personal data to:
– Process, confirm and deliver your order
– Contact you about your purchase, payment, delivery or customer service request
– Manage returns, refunds, complaints or warranty matters where applicable
– Send order updates by phone, email, SMS, WhatsApp or other communication channels
– Improve our Website, products, services and customer experience
– Show relevant advertisements or promotional offers through platforms such as Google, Meta, TikTok or other advertising partners
– Prevent fraud, misuse, suspicious transactions or security issues
– Keep business, accounting, tax and legal records
– Comply with applicable laws, regulations or lawful requests
3. Cookies and Tracking Technologies
Our Website may use cookies, pixels, tags and similar technologies to remember your preferences, understand website usage, improve performance, measure advertising results and show relevant ads.
You may disable cookies through your browser settings. However, some parts of the Website may not function properly if cookies are disabled.
4. Sharing of Personal Data
We do not sell your personal data.
We may share your personal data only when necessary with courier companies, payment providers, customer service providers, advertising platforms, analytics providers, IT service providers, professional advisers, government authorities or regulators where required by law.
5. Marketing Communications
We may contact you with offers, promotions, product updates or marketing messages where you have purchased from us, made an enquiry, subscribed to updates, or where permitted by law.
You may opt out from marketing messages at any time by contacting us.
6. Data Retention
We will keep your personal data only for as long as necessary for order fulfilment, customer service, accounting, tax, legal, fraud prevention and business record purposes.
When your personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it.
7. Data Security
We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, disclosure, alteration or destruction.
However, no method of internet transmission or electronic storage is completely secure. While we use reasonable safeguards, we cannot guarantee absolute security.
8. Transfer of Data
Some of our service providers may store or process data outside Malaysia. Where this happens, we will take reasonable steps to ensure your personal data is protected in a manner consistent with this Privacy Policy and applicable laws.
9. Your Rights
Subject to applicable laws, you may request to access your personal data, correct inaccurate personal data, withdraw consent for certain processing activities, request deletion where applicable, or opt out from marketing communications.
To make a request, please contact us using the details below. We may ask you to verify your identity before processing your request.
10. Third-Party Links
Our Website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party websites.
11. Children’s Privacy
Our Website and products are intended for adults. We do not knowingly collect personal data from children under the age of 18.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
13. Contact Us
If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
H&H EMPIRE
Website: https://oder.pang5.store/
Email: hhafizee91@gmail.com